Shipping/Returns

Shipping (all items shipped from Burlington, ON)

Please allow 1-3 business days for your order to be processed.  If Standard Shipping is selected, please allow 7-10 Business days for delivery.  A notification will be sent to the email address provided when the item has been shipped.

Free standard shipping in Canada for orders over $75.00 using Canada Post standard shipping.

Shipping outside of Canada: we currently ship all International orders using Canada Post with shipping times between 4-10 business days depending on service chosen at time of checkout.  We are not responsible for any duties or customs fees incurred at delivery.

Return Policy

New and unworn/unused items may be returned within 20 days of delivery date.  All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there has been some other error by our account. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you cannot trace the package. 

For all return inquiries please contact customerservice@maddyandbo.com and to initiate a return. Returns will be processed in 3-5 business days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges can be arranged on an individual basis, please contact customerservice@maddyandbo.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.